The customer is not always King!

The customer is not always King!

Customers are the key to success in any business. At least, that’s what we have always been taught!

But the reality is that every business has its good customers and those they don’t need.

To ensure your customer has understood how you work, you have to set certain guidelines such as:

Communication:
Use clear and concise communication methods to ensure that information is conveyed and understood effectively

Standardize Processes:
Develop standardized processes and workflows that the client has access to

Deadlines/Contract
Establish clear timelines, milestones, and deliverables

Maintain Professionalism:
Treat all clients with respect and courtesy, fostering a positive working relationship.

And if all that doesn’t work, it is probably time to change clients! 😉

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Brid Doherty-Appriou

Brid is a native English speaker, fluent in French, a graduate in both International Business Communication and in Instructional Design. She is also accredited (TEFL) to teach English as a foreign language. Her professional experience spans over 20 years in an international environment, working in CAC 40 communication groups and as a consultant in Executive Search.

Recommendations

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